Frequently asked questions

Why should I feed fresh? Fresh meals provide better nutrition, taste, and digestibility than dry or processed food.
What does fresh mean? Our meals are made from human-grade ingredients, cooked gently, and frozen to preserve nutrients.
What are the recipes and ingredients? Each recipe contains high-quality protein, grains or veggies, oils, and vitamin supplements.
Do I need to refrigerate the food? Keep your packs frozen until ready to serve.
Do I need to cook the food? No cooking is required; the meals are fully cooked and portioned.
How do you know what kind of food my dog needs? We calculate portions based on your dog’s weight, age, and activity level.
Do I need to consult my vet? Consult your vet if your dog has special dietary needs or health concerns.
Why can’t I cook at home? Our recipes are nutritionally balanced and portioned for convenience and safety.
Food suitable for puppies, adults, and seniors? Yes, we provide formulas appropriate for different life stages.
What does it cost? Subscription prices vary by recipe and pack size; see Shop for details.

How do I sign up for a plan? Sign up on our Shop page and select your subscription.
How do you determine my dog’s portions? Portions are calculated based on weight, age, and activity.
Who made your website? Bark N Bite designed and maintains the website.

How do shipments work? Do you ship nationwide?
Meals are delivered nationwide, frozen in insulated packaging.
Is the food safe when it arrives? Yes, the packaging keeps meals frozen and fresh until delivery.
What if I’m not home? Deliveries can be left in a safe place or rescheduled.
How can I find tracking information? Tracking info is sent via email after shipping.
Flexible deliveries? Yes, you can adjust delivery dates anytime in your account.
Environmentally friendly packaging? Our packaging is recyclable and designed to reduce waste.
How do I dispose of the packaging? Recycle boxes, liners, and ice packs where facilities exist.

Forgot password? Use the password reset link on your account login page.
Preparing for food transition? Gradually mix new meals with your dog’s current food over 7–10 days.
How does transition work? Start with 25% new meals and increase gradually to 100%.
How to thaw food? Thaw overnight in the fridge or for a few hours at room temperature.
What if my dog doesn’t like it? Contact us for tips or recipe swaps — most dogs adjust quickly.
When will orders arrive? Deliveries arrive on your selected schedule each month.
How will I be billed? Payments are automatically processed monthly via your chosen payment method.
Can I cancel/reactivate anytime? Yes, subscriptions can be paused, canceled, or reactivated anytime.
Can I change the next order date? Yes, manage dates directly in your account.
Can I ship to another location? Yes, you can send orders to any valid shipping address.
What if I’m traveling? Pause or reschedule your subscription to fit your travel plans.